HPE Authorized Resellers/Distributors are required to keep information received from HPE confidential and may use it only for the purpose of providing advisories and recommendations on behalf of HPE. These providers may be located in other countries than your HPE IT hardware location(s).

See Enabling access to customer’s device information for details.īy checking the box labeled I consent to having HPE or my HPE Authorized Reseller/Distributor contact me to discuss optimizing my IT environment you agree to allow HPE or your HPE Authorized Reseller/Distributor to access your collected configuration information and contact you with recommendations to purchase additional hardware and software products to optimize your IT environment. Note: If you choose to have a channel partner manage your devices, select this option to allow the partner to see configuration details for the devices. The direct connect method requires you to complete their registration as described below:.

The central connect method are visible without any action on your part.

In that case you will see the devices.įor detailed information about setting up ProLiant Gen8/Gen9 servers and BladeSystem c-Class enclosures, see the HPE Insight Remote Support and Insight Online Setup Guide for HPE ProLiant Servers and HPE BladeSystem c-Class Enclosures at For detailed information about setting up ProLiant Gen10 servers, see the iLO 5 User Guide at If the above steps have been completed, devices registered using: The registration process in Insight Online includes specifying HPE Authorized Channel Partners.Īnother user in your company may have completed this registration process, and shared the contract and warranties or devices with you.

For central connect devices via OneView Remote Support, you have correctly configured Remote Support within OneView, entered your HPE Passport credentials to register for Insight Online, and specified your HPE Authorized Channel Partners in OneView Remote Support.įor direct connect devices, you have registered using the iLO or OA interface, and completed the registration process in Insight Online.

Additionally, during unusually large demands on Insight Online, you may see performance lags with HPE Passport IDs that support more than 1,200 devices across multiple Insight RS clients. Make sure the sum total of monitored devices does not exceed 1,500 devices, even when the HPE Passport ID is used across multiple Insight RS clients. Note: When using Insight Online, each HPE Passport ID can support a maximum of 1,500 devices.

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